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Terms & Conditions

Here you will find all of Riley's Grooming Salons Terms and Conditions. If you have any questions feel free to contact.

Late/Missed appointment Fee

100% of the groom cost will be charged if you cancel the appointment with less than 24 hours notice. Not showing up for the appointment will result in 100% of the cost of the groom being charged. If you are more than 15 minutes late to the appointment then it will be cancelled and you will be charged 100% of the groom. A late fee of £5 will be charged if you are more than 15 minutes late picking up your dog. 

De-matting Costs

An additional fee for de-matting a dog will be charged as it damages and blunts the equipment. It also takes extra care and time to remove the matting without hurting the dog as matting can be quite tight on the skin and be uncomfortable for most dogs. 

Fleas & Parasites

If your dog comes in with fleas, there will be an additional charge for parasite shampoo if needed. An extra £10 will be charged to decontaminate the salon in order to safeguard the welfare of your dog and others in line with our animal welfare policy.

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